"Too often you hear from customers with a variety of complaints; this by no means is one of those e-mails. I wanted to take this opportunity to express my appreciation for one of your employees for his technical assistance.
Yesterday I was assisted by Steve who guided me through a connectivity issue my company was experiencing that was creating a bottleneck with our productivity. This issue was resolved in less than fifteen minutes thanks to his expertise. The manner in which it was handled was a good example of outstanding customer service and it was a delight to experience. Keep up the good work!"
Lisa Whistler, Consultant